LivCo Ltd (hereafter referred to as ‘the company’) is committed to contributing to society through foreigner-related services based on its corporate philosophy ‘Creating a society where foreigners can live comfortably’.
In recent years, the remarkable development of information processing technology has made it possible to process large amounts of data easily and quickly, but at the same time, incidents such as leaks of personal information have occurred, making it necessary to ensure a safer and more appropriate management of the handling of such information. In line with the enforcement of the Act on the Protection of Personal Information, the company has formulated the 『LivCo Privacy Policy』 to further recognise the importance of the personal information entrusted to us by our customers, and is committed to more appropriate management and maintenance.

(1) Establishment of a personal information protection management system

LivCo has established a personal information protection management system (a management system that includes policies, systems, plans, implementation, monitoring and review to protect personal information used for LivCo’s business) to ensure that personal information is obtained after specifying the purpose of use and is appropriately consigned, provided and disposed of in business activities, such as the provision of recruitment services. management system) to protect personal information used for the company’s business. Personal information shall be handled within the scope necessary to achieve the specified purposes of use, and shall not be used for any other purpose beyond the scope of the purposes of use, and necessary measures shall be taken to implement such measures.

(2) Compliance with laws, regulations and norms

The company shall comply with applicable laws, regulations and norms regarding the protection of personal information, establish internal rules, protect personal information held by the company and continuously strive to improve such rules.

(3) Use, collection and provision of personal information

The company shall clearly define the purposes for which personal information is to be used and shall inform the person concerned of the purposes for which the information is to be used in advance when acquiring it. In addition, personal information is collected and used in a fair and proper manner to the extent necessary to achieve these purposes and to provide our services.

(4) Management of personal information

The company will endeavour to maintain personal information held by the Company as accurate and up-to-date, and to prevent and correct unauthorised access to, loss, destruction, falsification or leakage of personal information, and store such information safely under strict control.
In addition, a personal information protection manager is appointed to educate and supervise employees.

(5) Outsourcing of personal information

If the processing of personal information is outsourced, the third party company shall sign a contract to prevent leakage or use for other purposes, and would be strictly managed and supervised.

(6) Disclosure, correction and suspension of use of personal information

The Company shall respond appropriately to complaints and consultations concerning the handling of personal information and the personal information protection management system, as well as to requests and enquiries from the person concerned for the disclosure, correction, suspension of use or refusal to provide personal information held by the company.

(7) Implementation and continuous improvement of the personal information protection management system

The Company shall ensure that its officers and employees are aware of the importance of personal information and shall formulate, implement, maintain and continuously improve a personal information protection management system to ensure that personal information is properly protected.

(8) Documentation and dissemination

The Company shall document its privacy policy, make it known to its employees and take measures to make it accessible to employees and the general public.
Date of enactment 1 August 2021
LivCo Ltd.
Representative Director Shotaro Sasa

Handling of personal information

The company recognises the importance of protecting personal information in an advanced information and communications society and considers it an important social responsibility to handle the personal information of all persons concerned with the company, including customers (hereinafter referred to as ‘the person concerned’), in a safe and appropriate manner. As a business operator handling personal information, we have established a management system for the protection of personal information, including a personal information protection policy, and are building and continuously improving our internal systems. We handle and protect personal information as follows.

1.Acquisition of personal information

The Company acquires personal information to the extent necessary for business purposes and by lawful and fair means.

2. Purposes of use of personal information

The Company uses personal information within the scope necessary to achieve the following purposes of use.

・To provide support, such as responding to enquiries about our products and services.
・To provide information on our products, services and seminars.
・Requests for surveys to improve the quality of products and services handled.
・Credit management, collection management and receivables management in relation to transactions with the company 　(Only for customers with actual transactions).
・Management of applicants for employment.
・Personnel management of employees or retirees.
・Recording of security cameras in our facilities for crime prevention purposes.
・Voice recordings for the purpose of improving the level of service in call centre operations.
・The provision of personal information to third parties to the extent necessary to achieve the purposes of use as set out 　above.
・To process the information obtained for each of the above purposes into pseudonyms and to analyse service usage trends 　by age and gender.

When requesting the provision of personal information, the above-mentioned purposes of use will be clearly stated in advance and agreed upon, and the information will be provided to the extent necessary for the achievement of the purposes of use. However, the purpose of use may be omitted if it is clear from the circumstances of acquisition, such as when business cards are exchanged in the course of business practice or when a customer requests the delivery of brochures by telephone, etc. The personal information provided will be used within the scope of the stated purpose of use and will not be used for any other purpose without the consent of the person concerned. If the person concerned do not wish to provide personal informations, the person concerned may refuse to provide it at their own discretion. Please note that in this case, the stated purpose of use may not be achieved.

3.Provision of personal information to third parties

The company shall not provide personal information to third parties without the prior consent of the person concerned, except in the following cases

・When required by law.
・When it is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the consent 　of the person concerned.
・When it is particularly necessary for the improvement of public health or the promotion of the development of 　children and it is difficult to obtain the consent of the person concerned.
・When it is necessary to cooperate with a state organization, a local authority or an individual or entity entrusted by one in executing the affairs prescribed by law, and where it is difficult to obtain the consent of the person concerned.
・In the event that the company entrusts personal information to subcontractors including sales agents, etc. to the extent 　necessary for the performance of the company’s business.

4. security control measures for personal information

The company has established a personal information management system and has implemented physical and technical safety management measures to prevent leakage, loss or damage of personal information and for other safety management. At the same time, as personnel safety management measures, the company provides training to employees and others on the proper handling of personal information, and conducts regular internal audits. As described above, the company continuously take necessary and appropriate safety management measures to prevent accidents.

5.Handling of personal information specific to websites

Prevention of eavesdropping by third parties during communication
When the company requested to provide personal information via the websites the company operate, the company take precautions against unauthorised access by third parties during the transmission process, ensuring security by using SSL (Secure Sockets Layer) encryption of personal information or equivalent security technology in order to prevent unauthorised access by third parties during transmission.

6.Cookies and web beacons

In order to make browsing more convenient, for example, when a customer visits the Website again, the Website may send data called a cookie, which identifies the computer used by the customer, and record it on the customer’s hard disk. It is possible to refuse to accept cookies sent from this website by changing the settings of your internet browser, but please note that this may prevent you from using this website or the services on this website normally. Web beacons are a technology that, when used in conjunction with cookies, enables the collection of access trends from your computer and statistics on the rate of viewing of certain web pages. Web beacons are used on some of our pages, but only under appropriate controls.
Protection of personal data on linked websites
The company cannot be held responsible for the security of personal information on websites managed by other companies that are linked from the websites operated by the Company (hereinafter referred to as ‘linked sites’). Please check the privacy policy, etc. of the linked websites yourself with regard to the protection of personal information on those websites.

7.Contact for inquiries, complaints and consultations regarding the handling of personal information

LivCo Inc. CEO: Shotaro Sasa
Opening hours: Monday to Friday, 9am to 6pm
(excluding Saturdays, Sundays, public holidays and year-end and New Year holidays)
E-mail: info@livco.inc